Frequently Asked Questions
Everything you need to know before you order.
Ordering & Cash on Delivery
Refurbished means the printer was previously used, then fully disassembled, cleaned, tested, and repaired if needed to meet our quality standards before resale. Every unit is graded for cosmetic condition and backed by a warranty.
Yes. Cash on Delivery is our standard nationwide payment method — you pay in cash when your order is delivered to your address, with no online payment required. See COD Information.
Yes, we ship nationwide to all 50 US states, including Alaska and Hawaii, though remote areas may take longer to receive delivery.
Shipping & Tracking
Most orders ship within 1–2 business days and arrive within 3–7 business days, depending on your location within the USA. See our Shipping Policy.
Once your order ships, you will receive a tracking number by email. You can also check delivery status using our Order Tracking page.
Warranty & Returns
Every printer includes a minimum 12-month warranty, with select premium models including 18 months of coverage. See Warranty Information.
Yes, we offer a 30-day return window from the delivery date, provided the printer and its included accessories are returned in the condition received. See our Return Policy.
Product & Refurbishment
Yes, each printer ships with a starter ink or toner set so you can begin printing immediately after setup.
We grade printers as Grade A (Excellent, minimal wear) or Grade B+ (Very Good, light cosmetic wear), and disclose the condition on every product page.
We only collect the information needed to process your order and do not store online payment details, since we operate on a Cash on Delivery basis. See our Privacy Policy.