Warranty Information
Real coverage on every refurbished printer we sell.
12-Month Standard
Every printer includes a minimum 12-month warranty from the delivery date.
18-Month Premium
Select premium and business-grade models include extended 18-month coverage.
Free Defect Support
Manufacturing or refurbishment defects are repaired or replaced at no cost.
On this page
What's Covered
- Mechanical or electrical failure not caused by misuse
- Print quality defects related to refurbishment (e.g. faulty print head, roller, or fuser issues)
- Connectivity or firmware faults present from the original refurbishment
- Power supply and internal component failures under normal use
What's Not Covered
- Damage caused by accidental drops, liquid exposure, or misuse
- Normal consumables such as ink, toner, or paper jams caused by incompatible paper
- Damage from unauthorized repairs or modifications
- Cosmetic wear disclosed at time of purchase (e.g. Grade B+ surface marks)
How to File a Warranty Claim
- Contact us at +1 (404) 890-6732 or bradyarevaloszkm22@gmail.com with your order number and a description of the issue.
- Our support team may ask for photos or a short troubleshooting call to diagnose the problem.
- If the issue is covered, we'll arrange a repair, replacement, or refund as appropriate.
Warranty Resolution Options
Depending on the issue and parts availability, we will repair the printer, replace it with an equivalent refurbished unit, or issue a refund. We aim to resolve all valid warranty claims within 10 business days of receiving the returned unit, where a physical return is required.